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LESSON 9

Subject: Understanding the User's Perspective


Understanding the User's Perspective

IBM suggests that you understand the user's mental image of a task before you design an application based on that task. But how do you design a comfortable interface for users with different backgrounds? You present familiar objects, use intuitive processes, and avoid surprises.

Understanding the User's Perspective - The User's Conceptual Model
http://www-3.ibm.com/ibm/easy/eou_ext.nsf/Publish/11




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