Subject:
Users Avoid Help / Designing Wizards
Today’s first article describes how using a Hints
or Tips button may be more effective than placing the same information in an
online Help topic. The second article explains when and when not to use a
wizard. A reference article details Microsoft’s standards for designing
wizards.
Here’s a Tip: Avoid Help!
User Interface Engineering states: “We've
witnessed that many users avoid Help. There are several possible reasons for
this...”
Making Tips Work
http://world.std.com/~uieweb/tips.htm
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UIE’s Guidelines for Designing
Wizards
According to the Microsoft Developers Network (MSDN)
Library, “A wizard is a special form of user assistance that automates a
task
through a dialogue with the user. Wizards help the user accomplish tasks that
can be complex and require experience. Wizards can automate almost any task,
such as creating new objects and formatting a set of objects like a table or
paragraph. They are especially useful for presenting complex and infrequent
tasks that the user may have difficulty learning or doing.”
This article by User Interface Engineering explains
when to develop a wizard, and how to judge a wizard using five traits of
successful wizards.
When to Develop a Wizard
http://www.world.std.com/~uieweb/wiz_art.htm
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Reference Material
Wizards
Microsoft, in its MSDN Library’s Design
Specifications and Guidelines (User Assistance) section, provides comprehensive
instructions on designing wizards according to its standards.
The article includes the following topics.
Guidelines for Designing Wizards
Window
Design
Wizard Pages
Advanced Wizard Welcome Page
Advanced Wizard
Interior Pages
Advanced Wizard Completion Page
Guidelines for Writing Text
for Wizard Pages
Wizards
http://msdn.microsoft.com/library/books/winguide/ch13h.htm